ace365 Frequently Asked Questions

The ace365 VIP program has three tiers — Bronze, Silver, and Gold. Each tier offers weekly cashback, returned as a fixed percentage of that week's net losses. Higher tiers come with a higher cashback rate. Members at higher VIP tiers also receive priority customer support and special offers. See the full details at ace365 VIP.

Playing regularly and staying active on ace365 moves you up through the VIP tiers. The more you play and the more active you are on the platform, the faster you can reach a higher tier. Slots, live casino, and sports betting — all game types count toward tier progression. For specific turnover requirements, contact the ace365 support team.

Weekly cashback is calculated by subtracting total winnings from total losses for that week — that is, it is based on net losses. For example: if a Silver member has a net loss of ৳20,000 in one week, the cashback will be ৳20,000 × 1.0% = ৳200. This is the maximum applicable rate for that tier. Cashback is added to the account each week.

Weekly cashback rates by VIP tier at ace365 are as follows: Bronze — up to 0.5% weekly cashback; Silver — up to 1.0% weekly cashback; Gold — up to 1.5% weekly cashback. Each cashback is calculated based on that week's net losses and credited to the account as a bonus.

ace365 Gold tier members receive up to 1.5% weekly cashback, along with priority support and special seasonal offers. During major cricket tournaments such as the BPL or T20 World Cup, additional promotional opportunities may be available for Gold members. Contact ace365 live chat support for more details.

The minimum withdrawal amount at ace365 is ৳800. Withdrawal requests below this amount cannot be submitted. Withdrawals can be made via bKash, Nagad, Rocket, or bank transfer (such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank). Whichever method you use, the minimum limit remains the same. See full payment details at ace365 Wallet.

After submitting a withdrawal request at ace365, the money typically arrives within 10 to 45 minutes. bKash, Nagad, and Rocket transfers are processed quickly. Bank transfers are also processed within the same timeframe. If you have not received the money within the expected time, contact live chat immediately.

A "Pending" status means ace365 is verifying your request. This is usually completed within 10–45 minutes. If it remains pending for more than 45 minutes, check whether any verification documents have been requested. If needed, contact the support team via 24/7 live chat and provide your transaction ID.

No — withdrawals from ace365 must be made to a bKash, Nagad, or Rocket number registered in the player's own name. Withdrawals to third-party numbers or another person's account are not approved. This is part of the security policy that keeps the account holder's funds safe. Read the responsible gaming guidelines to learn more.

Log in to ace365, go to the "Withdraw" section, select bKash as the method, and enter your bKash number registered in your own name along with the amount (minimum ৳800). After submitting the request, the money typically arrives within 10–45 minutes. Additional identity verification documents may be required for your first withdrawal.

To open a new account at ace365, go to the ace365 login page and select the "Register" or sign-up option. Fill in the form with your mobile number, username, and password. Please note that the minimum age to participate in games or betting at ace365 is 21. Register with accurate information, as your identity will be verified at the time of withdrawal.

Changing certain details on your ace365 account — such as your mobile number or full name — after registration generally requires assistance from the support team. Log in to your account and go to the profile section; if you cannot make the change directly, contact support via live chat or email and have the necessary identity verification documents ready.

No. Each person may hold only one account at ace365. Creating multiple accounts for the same person is against the rules, and if detected, both accounts may be suspended. Bonus benefits cannot be claimed through multiple accounts either. Read the terms and conditions to learn about ace365's full rules.

To log in to ace365 on a new device, simply sign in with your username and password as usual. For security reasons, OTP verification may be required, which will be sent to your registered mobile number. If you have forgotten your password, use the "Forgot Password?" option. For any issues, get support via live chat.

To keep your ace365 account secure, use a password of at least 8 characters that includes uppercase letters, lowercase letters, numbers, and special characters. Avoid using your date of birth or simple number sequences (such as 123456). Usernames generally cannot be changed after registration, so choose yours carefully from the start.

Roulette features a wheel with numbers from 0 to 36. Players place bets on which number, colour (red/black), or group of numbers the ball will land on. The ace365 live casino offers roulette tables from Evolution and Pragmatic Play Live. You can play with a real dealer in real time, with a Bengali-language interface available.

Teen Patti is a South Asian card game where you build the best hand using three cards. Andar Bahar is simpler — a joker card is revealed and you bet on whether a card of the same value will appear on the "Andar" (left) or "Bahar" (right) side first. These games are available at ace365 through Ezugi and Vivo Gaming.

Yes, the ace365 live casino works fully on mobile. Live dealer games can be played on both Android and iOS devices via a browser or the ace365 app. Keep a stable internet connection for the best experience. The ace365 app is available for Android APK and iOS through official channels.

In baccarat, the hand whose points are closest to 9 wins — the core bet is on whether "Player" or "Banker" will win. You can also bet on a draw (Tie). ace365 offers baccarat tables from Evolution and SA Gaming at various bet limits. The game is popular among players in Bangladesh due to its straightforward rules.

Log in to ace365 and go to the wallet or deposit section, then select Nagad. Send the desired amount to the ace365 Nagad number shown on screen. Enter the transaction ID and the amount sent in the form, then submit. Your balance is usually updated within a few minutes. The minimum deposit is ৳100.

First, wait 10–15 minutes — sometimes there is a brief delay due to network issues. If your balance still has not been updated, contact ace365 live chat with your bKash/Nagad/Rocket transaction ID and a screenshot. Verify that the money was sent to the correct number. Recovering money sent to the wrong number may take time.

Log in to ace365, go to the deposit page, select bKash, and note the bKash number and amount shown. Then use "Send Money" from your bKash app. Use the code provided by ace365 as the reference number. Once payment is complete, enter the transaction ID in the ace365 form. Providing the wrong reference may delay your balance update.

You can start playing ace365 slot games with a minimum deposit of ৳100 through any method (bKash, Nagad, Rocket, or bank transfer). This limit applies to all games — slots, live casino, or sports betting, it's the same everywhere.

ace365 does not charge any separate processing fee for deposits. However, your bKash, Nagad, or Rocket account's own send money or transaction charges may apply, as set by the mobile banking operator. For bank transfers, the bank's own charges also apply.