ace365 Privacy Policy

1 Scope of Information Collection

When you create an account or use services on the ace365 platform, we collect certain personal information. This information comes from two main sources — first, what you provide directly, and second, information generated automatically while you use the platform.

1.1 Information You Provide Directly

• Full name, date of birth, and national ID number (for age verification)
• Mobile number and email address
• Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, bank account)
• Copies of identity documents submitted for account verification
• Messages and complaints you send via support chat or email

1.2 Automatically Collected Information

• IP address, browser type, and operating system
• Page visits, session duration, and click patterns
• Device identifier information (when using the mobile app)
• Transaction history and betting activity
• Information obtained through cookies and similar tracking technologies

2 Purpose of Using Information

ace365 uses collected information only for specific and legitimate purposes. We never sell your information to third parties.

2.1 For Operating the Service

• Creating, verifying, and keeping accounts secure
• Processing deposit and withdrawal transactions
• Managing bonuses and promotions and ensuring they are applied correctly
• Providing customer support through 24/7 live chat and email
• Managing the VIP programme and calculating cashback

2.2 For Security and Safety

• Preventing fraud, money laundering, and suspicious activity
• Detecting and blocking unauthorised access to accounts
• Identity verification to prevent multiple accounts
• Confirming user age — ace365 provides services only to individuals aged 21 and above

2.3 For Platform Improvement

• Analysing user experience to improve service quality
• Recommending relevant games and offers
• Identifying and resolving technical issues

2.4 For Communication

We use your contact information to send transaction confirmations, account security alerts, and, with your consent, promotional messages.

3 Information Storage and Security

ace365 has adopted industry-standard technical and administrative measures to keep your information secure.

• All data is transmitted via SSL encryption
• Payment information is stored in encrypted form
• OTP verification is in place for account access
• Regular security audits are conducted on servers
• Only authorised staff have access to necessary information

Your information is retained for as long as necessary to provide the service. Some information may be required to be kept for a specified period due to legal obligations.

4 Sharing Information with Third Parties

ace365 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in certain cases to operate the service properly:

• Payment processors: with bKash, Nagad, Rocket, and banks for transaction verification
• Technology service providers: trusted technology partners who assist in operating the platform and comply with our privacy standards
• Game providers: game studios such as Pragmatic Play, Evolution, JILI, and PG Soft, which use relevant data to keep gameplay secure
• Legal obligations: in accordance with court orders or lawful requests from law enforcement agencies

In any of the above cases, third parties have access only to the information needed for the specific purpose and may not use it for any other purpose.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the ace365 website and app. These technologies help improve your browsing experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential cookies: the platform cannot function properly without these — they maintain login sessions and ensure security
• Functional cookies: to remember your language preference and other settings
• Analytics cookies: to understand how the platform is used, which helps improve the service

You can reject non-essential cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

6 Your Rights and Controls

You have certain fundamental rights over your information at ace365. To exercise these rights, please contact our support team.

6.1 Right to Access Information

You may request to know what information ace365 holds about you. The support team will provide this information after verification.

6.2 Right to Correct Information

If your account contains incorrect or outdated information, you may request that it be corrected. Changes to identity-based information may require re-verification.

6.3 Right to Close Your Account

If you wish to stop using ace365's services, you may request account closure. However, some transaction-related information will be retained for a specified period due to legal obligations.

6.4 Opting Out of Promotional Communications

If you do not wish to receive promotional messages from ace365, inform the support team or use the unsubscribe option in the message. Even after opting out, essential messages related to transactions and account security will continue to be sent.

6.5 Setting Responsible Gaming Limits

ace365 takes responsible gaming seriously. See our Responsible Gaming guidelines to monitor your gaming habits and set limits as needed.

7 Protection of Minors

ace365's services are for individuals aged 21 and above only. We do not knowingly collect any information from minors. Age verification is mandatory when creating an account, and if an account holder is found to be under 21, that account will be closed immediately and the associated information will be deleted.

8 International Transfer of Information

ace365 is an international platform. Your information may be stored or processed on servers located outside Bangladesh for the purpose of operating the service. In such cases, we ensure that all parties involved comply with appropriate data protection standards and that your information is handled in accordance with this policy.

9 Policy Changes and Updates

ace365 reserves the right to review and update this privacy policy from time to time. If any significant changes are made, they will be published on this page and the effective date will be updated. Continued use of the service will be taken as acceptance of the updated policy.

For general information about ace365, visit our About Us page.

10 Contact Us

If you have any questions or concerns about this privacy policy, or if you have a request regarding your information, please contact the ace365 support team:

• 24/7 Live Chat — chat directly from any page on the platform
• Email: [email protected]

Our support team is able to assist in both Bengali and English. Identity verification may be required for privacy-related requests.

You can also visit our Frequently Asked Questions (FAQ) section for answers to common questions.